Mahelam Health Care - Terms & Conditions

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Effective Date: June 14, 2025

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Welcome to Mahelam Health Care. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should1 not use our services.

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1. Definitions

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• "Mahelam Health Care," "we," "us," "our": Refers to Mahelam Health Care, its owners, operators, employees, and affiliates.

• "Services": Refers to all health care services, products, information, and facilities provided by Mahelam Health Care, including but not limited to medical consultations, treatments, diagnostic services, telemedicine, online platforms, and educational content.

• "Patient," "User," "you," "your": Refers to any individual accessing or utilizing Mahelam Health Care's services.

• "Website": Refers to Mahelam Health Care's official website and any associated online platforms.

• "Personal Information": Refers to information that identifies an individual, including but not limited to name, contact details, medical history, and payment information.

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2. Acceptance of Terms

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By accessing or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy. These terms apply to all visitors, users, and others who access or use the service.

3. Nature of Servi

• Medical Advice: All medical advice, diagnosis, and treatment provided by Mahelam Health Care professionals are based on the information you provide and current medical knowledge. While we strive for accuracy, health care is complex, and individual outcomes may vary.

• No Emergency Services: Mahelam Health Care is not an emergency medical service. In case of a medical emergency, please call your local emergency number (e.g., 108 in India) or go to the nearest emergency room.

• Information Purpose Only: Any information provided on our website or through our non-consultation channels (e.g., blogs, FAQs) is for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always4 seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

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4. Patient Responsibilities

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As a patient utilizing Mahelam Health Care services, you agree to:

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• Provide accurate, complete, and truthful information about your medical history, symptoms, and any other relevant details.

• Follow the instructions and recommendations of Mahelam Health Care professionals.

• Keep your appointments or notify us in advance if you need to reschedule or cancel.

• Comply with all applicable laws and regulations while using our services.

• Be respectful towards Mahelam Health Care staff and other patients.

• Inform us immediately of any changes to your medical condition or contact information.

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5. Appointments & Cancellations

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• Booking: Appointments can be booked through our website, phone, or in person, subject to availability.

• Cancellations/Rescheduling: We request that you provide at least [The hours/days, e.g., 24 hours] notice for any cancellations or rescheduling of appointments. Failure to do so may result in a cancellation fee or forfeiture of any advance payments.

• No-Shows: Patients who fail to attend a scheduled appointment without prior notice may be subject to a no-show fee and/or may have future appointments subject to pre-payment.

• Mahelam Health Care Cancellations: In rare circumstances, Mahelam Health Care may need to cancel or reschedule an appointment due to unforeseen circumstances (e.g., medical professional unavailability). We will make every effort to notify you promptly and reschedule at your convenience.

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6. Payments & Billing

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• Fees: All fees for services rendered will be communicated to you prior to or at the time of service.

• Payment Methods: We accept various payment methods as indicated at our facility or on our website (e.g., cash, credit/debit cards, online payment gateways).

• Advance Payments: Certain services or appointments may require advance payment or a deposit.

• Insurance: If you plan to use health insurance, it is your responsibility to verify your coverage and benefits with your insurance provider prior to your appointment. You are ultimately responsible for any fees not covered by your insurance.

• Billing Disputes: Any billing discrepancies or disputes must be brought to our attention within [the days, e.g., 7 days] of the invoice date.

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7. Privacy & Data Protection

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• Your privacy is of utmost importance to us. Our collection, use, and disclosure of your Personal Information are governed by our comprehensive Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.

• We adhere to all applicable data protection laws and regulations, including [mention relevant Indian laws like IT Act, DPDP Bill once enacted, or other applicable global standards like GDPR if relevant for global patients].

• We employ reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure.

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8. Telemedicine/Online Consultations

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• Consent: By opting for telemedicine or online consultations, you acknowledge and consent to receiving healthcare services remotely.

• Technology Requirements: You are responsible for ensuring you have the necessary equipment and internet connectivity for effective online consultations.

• Limitations: Telemedicine may not be suitable for all medical conditions. Our professionals will determine if an in-person consultation is necessary.

• Privacy: While we take measures to ensure the security of online consultations, there are inherent risks associated with electronic communications.

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9. Intellectual Property

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• All content on the Mahelam Health Care website and materials provided by us (including text, graphics, logos, images, and software) are the intellectual property of Mahelam Health Care or its licensors and are protected by copyright and other intellectual property laws.

• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material without our prior written consent.

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10. Limitation of Liability

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• To the fullest extent permitted by law, Mahelam Health Care, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the service;

  • Any conduct or content of any third party on the service;

  • Any content obtained from the service; and

  • Unauthorized access, use or alteration9 of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

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11. Indemnification

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You agree to defend, indemnify, and hold harmless10 Mahelam Health Care and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

• Your use and access of the Service, by you or any person using your account and password;

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• a breach of these Terms; or

• content posted on the Service

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12. Governing Law & Jurisdiction

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• These Terms shall be governed and construed in accordance with the laws of India, specifically the laws of the state of Tamil Nadu, without regard to its conflict of law provisions.

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• Any dispute arising out of or in connection with these Terms or your use13 of Mahelam Health Care services shall be subject to the exclusive jurisdiction of the courts located in Coimbatore, Tamil Nadu, India.

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13. Changes to Terms & Conditions

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• We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [the days, e.g., 30 days] notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

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• By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

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14. Severability

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If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

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15. Entire Agreement

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These Terms and our Privacy Policy constitute the entire agreement between you and Mahelam Health Care regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

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16. Contact Us

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If you have any questions about these Terms & Conditions, please contact us:

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Mahelam Health Care

[Kongunadu Complex,

595, 1 st Floor, Shop No 2 & 3, Vasanth Nagar,

Singanallur, Tamil Nadu 641005]

[095431 34999]

[sales@mahelamhealthcare.com]

[www.mahelamsurgicals.com]

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Important Considerations and Next Steps for Mahelam Health Care:

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1. Legal Review: This is a draft. You must have a qualified legal professional (preferably one specializing in healthcare law in India) review and customize these terms to ensure they are legally sound, comprehensive, and specific to your services and the local regulations in Coimbatore, Tamil Nadu, India.

2. Specific Services: Add or modify clauses based on any unique services Mahelam Health Care offers (e.g., specific treatment protocols, unique billing practices, wellness programs, specific technology use).

3. Privacy Policy: Ensure you have a separate, detailed Privacy Policy that complements these Terms & Conditions and complies with Indian data protection laws.

4. Accessibility: Make these terms easily accessible on your website, at your physical location, and consider providing them in local languages if your patient base requires it.

5. Patient Consent: Implement a clear mechanism for patients to explicitly agree to these Terms & Conditions, especially for online services (e.g., a checkbox during online registration or appointment booking). For in-person services, you might have them sign a physical copy or acknowledge receipt.

6. Emergency Contact: Ensure your "No Emergency Services" clause is highly visible and you have clear instructions for emergencies.

7. Review Period: The suggested (30.06.2025) for cancellation notice and changes to terms are placeholders. Choose numbers that are appropriate for your business operations.

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By taking these steps, Mahelam Health Care can establish clear guidelines and protect both itself and its patients.