Privacy Statement for Mahelam Health Care

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Introduction

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Mahelam Health Care recognizes that the personal information it receives is held in a position of trust. We are committed to fulfilling that trust by adhering to general principles regarding the protection of personal information. This Privacy Statement explains how we collect, use, share, and protect information in the course of operating our business and providing our products and services.

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Scope

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This Privacy Statement (“Statement”) applies to the personal information of customers, patients (where applicable), suppliers, business partners, and individuals who interact with Mahelam Health Care, its affiliates, or subsidiaries (collectively, “Mahelam Health Care”, “we”, “our”, “us”). This Statement applies to all the personal information that Mahelam Health Care collects when you interact with us, such as when visiting our premises, using or purchasing our products or services, contacting customer service, and when interacting with us as a business customer, supplier, or business partner (collectively, the “Services”).

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This includes, without limitation, all online and offline collections of all types of personal information. However, some of our activities may involve specific types of data (for example, health information related to our products or services) that might require a different privacy notice. Whenever that is the case, Mahelam Health Care will make it clear that the privacy notice concerned is different from this Statement.

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Information Collection

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Mahelam Health Care may ask you to provide personal information for purposes including, but not limited to, the following:

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• Purchasing or using Mahelam Health Care products and services.

• Receiving information about Mahelam Health Care products and services.

• Participating in Mahelam Health Care online platforms or communities, including our social media channels/pages.

• Storing your preferences for future interactions and communications from Mahelam Health Care.

• Helping us to develop products and services and create communications that are relevant to you, optimize customer service, and continuously improve our websites and interactions.

• Helping us to improve our products and services, and allowing Mahelam Health Care to keep you informed of new products and services.

• Resolving customer and/or product and service issues.

• Registering visitors to our facilities or Mahelam Health Care organized events and conferences.

• Managing contracts and tenders.

• Receiving personalized messages, special offers, and advertisements that are relevant to your interests, based on the information you have shared with us and on the information we have collected through cookies or similar technologies regarding your use of our websites/social media/blogs.

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Mahelam Health Care maintains physical, technical, and administrative safeguards to protect your personal information and only allows disclosures as permitted by law to assist in providing products or services. We may also collect product and service information and provide these statistics to others in an aggregate form where the information has been de-identified.

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Personal information collected may include:

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• Contact information, such as name, address, email, telephone number, fax number, organization name, and/or job title.

• Unique identifiers and preference information, such as username, password, marketing preferences, internet protocol (IP) address, browser type, operating system, computer or mobile device, or navigation and clickstream behavior for online interactions.

• Professional information, such as work history, professional qualifications (where relevant for business interactions).

• Potentially sensitive information, such as food restrictions (for event catering), passport information (for travel bookings or identification purposes), bank account details (for transactions), (emergency) contact persons.

• Business-related information, such as creditworthiness, VAT number, product purchase history, and request documentation.

• Pictures, video, and audio recordings where you have provided your permission.

• Potentially sensitive personal information related to our products and services, such as information provided in product inquiries or feedback.

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FOR ADDITIONAL INFORMATION ABOUT OUR USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES, PLEASE SEE OUR COOKIE DISCLAIMER (if you have one).

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Mahelam Health Care will retain and use the personal information collected for the above-mentioned processes and processing purposes in accordance with legal obligations.

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Legal Basis for Processing

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The legal basis Mahelam Health Care uses to process personal information will depend on the processing purposes and the applicable legal requirements. These bases may include:

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• Consent: Where we have obtained your explicit consent to process your personal information for a specific purpose, such as direct marketing.

• Establishment or performance of a contract: Where processing is necessary to enter into or fulfill a contract with you.

• Compliance with a legal obligation: Where we are required by law to process your personal information.

• Legitimate interests: Where we have a legitimate business interest in processing your personal information, provided that your rights and freedoms do not override these interests (e.g., for improving our services, ensuring security, and internal administration).

• **Other applicable legal bases as permitted or required by law.

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If you choose not to provide the personal information we reasonably require, it may hinder Mahelam Health Care’s ability to provide the information or services you have requested.

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Cross-Border Transfers

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To the extent personal information is transferred out of the country where you reside, Mahelam Health Care will ensure that appropriate safeguards are in place in accordance with applicable legal requirements to protect your data. This may include implementing standard contractual clauses or other legally recognized mechanisms for data transfer.

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Privacy Statement for Children

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Mahelam Health Care does not knowingly collect personal information from anyone under the age of [Specify Age, e.g., 18] without the prior, verifiable consent from their legal representative. If we become aware that we have collected personal information from a child without such consent, we will take steps to delete it.

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Retention of Information

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Mahelam Health Care will retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or for no longer than required for legitimate business purposes.

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Disclosure of Information

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Mahelam Health Care may share personal information we have collected with:

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• Companies or agents providing technological maintenance or working on our behalf to help fulfill business needs, including providing customer services and distributing marketing communications.

• Our subsidiaries and affiliates.

• Other service providers that may be used to perform certain functions on our behalf and to whom personal information may be disclosed in order to perform their intended function, such as call-center support, sending or processing postal or electronic mail, or analyzing or hosting information on cloud-based servers.

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Mahelam Health Care does not share your personal information with unaffiliated third parties for their own direct marketing purposes without your explicit consent.

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Security

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The security and confidentiality of your personal information matter to us. For this reason, Mahelam Health Care has physical, technical, and administrative controls in place to protect your personal information from unauthorized access, use, and disclosure. We evaluate these safeguards on an ongoing basis to help minimize risks from new security threats as they become known.

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Your Rights

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You may have certain rights regarding your personal information under applicable laws, which may include the right to:

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• Access the personal information we hold about you.

• Correct any inaccurate or incomplete personal information.

• Object to the collection or use of your personal information.

• Erase your personal information (in certain circumstances).

• Restrict the processing of your personal information.

• Data portability (to receive a copy of your personal information in a portable format).

• Withdraw your consent at any time (where processing is based on consent).

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To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

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Updates to Privacy Statement

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This Statement may be amended at any time. If material changes are made in how personal information is collected, used, disclosed, or otherwise processed, this Statement will be updated and notices will be provided when/where appropriate. Any material changes to this Statement will be effective at the time of our posting of the notice of the update. Where required to do so by law, Mahelam Health Care may seek your prior consent to any material changes we make to this Privacy Statement.

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Contact

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If you have any questions, concerns, or comments about this Statement, please contact us. Mahelam Health Care will use reasonable efforts to respond to you as soon as possible.

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Send mail to:

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Mahelam Health Care

[Kongunadu Complex, 595, 1 st Floor, Shop No 2 & 3, Vasanth Nagar, Singanallur, Tamil Nadu 641005]

[Coimbatore – 641005. TAMILNADU]

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Send email to:

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[Your Privacy Contact Email Address, e.g., sales@mahelamhealthcare.com.]

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If you are dissatisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your country.

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Last Updated: [23/06/2025]

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Key Adaptations Made: "Mahelam Health Care" throughout.

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• All other adaptations and considerations from the previous response remain the same.

Please remember to fill in your specific company address, privacy contact email, the relevant age for children's privacy according to Indian law, and the "Last Updated" date. It is still crucial to ensure this statement fully complies with the Digital Personal Data Protection Act, 2023, and any other applicable laws in India by consulting with legal counsel.