FAQs
Who can purchase products from your website?
Mahelam Surgicals supplies medical products to hospitals, clinics, nursing homes, healthcare professionals, and individual customers for home care use.
Are your products suitable for both hospital and home use?
Yes. Our products are hospital-grade and selected to be safe and practical for home care, ensuring professional quality in both environments.
Do you sell medical equipment online?
Yes. Our website functions as an e-commerce platform where customers can browse products, place orders, and request quotations.
Do you provide medical equipment on rent?
Yes. We offer short-term and long-term rental services for select equipment such as hospital beds, oxygen concentrators, BiPAP machines, wheelchairs, and air mattresses.
How can I place an order?
You can place an order directly through our website or contact us via phone or WhatsApp for assistance and bulk or institutional orders.
Do you provide installation support?
Yes. Installation and fitting support is provided for select medical equipment such as hospital beds and large devices. Details will be shared at the time of order.
What locations do you deliver to?
We deliver across select locations in India. Delivery availability and timelines depend on the product and delivery address.
How long does delivery take?
Delivery timelines vary based on product type and location. Estimated delivery time will be communicated during order confirmation.
Are delivery charges included in the product price?
Delivery and installation charges, if applicable, are charged separately and will be informed before order confirmation.
What is your return policy?
Delivery timelines vary based on product type and location. Estimated delivery time will be communicated during order confirmation.
Which products are non-returnable?
Disposable and hygiene-related products such as gloves, masks, syringes, adult diapers, and opened consumables are non-returnable.
Can I cancel my order?
Orders once confirmed cannot be cancelled. Cancellation may be considered only before dispatch, subject to approval.
How are refunds processed?
Approved refunds are processed to the original mode of payment within 7–10 business days after inspection and approval.
Do rental products have a refund option?
No. Rental equipment is non-refundable once delivered and installed. Any damage during the rental period is chargeable.
Are your products covered under warranty?
Warranty, if applicable, is provided as per the manufacturer’s terms. Warranty details will be mentioned on the product page or invoice.
Do you provide bulk or institutional supply?
Yes. We supply medical products to hospitals, clinics, nursing homes, and institutions. Bulk pricing is available on request.
Do you offer guidance on product selection?
Yes. Our team provides expert guidance to help customers choose the right medical equipment based on clinical or home care needs.
Are product images shown on the website accurate?
Product images are for reference purposes only. Minor variations in design or colour may occur depending on the manufacturer.
Is it safe to share my personal information on your website?
Yes. We follow strict privacy and data protection practices. Customer information is used only for order processing and support.
How can I contact customer support?
You can reach us via phone, WhatsApp, or email during business hours for any product, order, or service-related queries.