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Return & Refund Policy

Our Return & Refund Policy

Customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery with supporting photos or videos.

  • Products must be unused and in original packaging for eligibility.

  • Certain hygiene and disposable items are non-returnable once opened.

  • Replacement or refund will be processed after inspection and approval.

  • Rental products are not eligible for return or refund once delivered.

At Mahelam Surgicals, we are committed to delivering quality medical and surgical products. Due to the sensitive nature of medical equipment and hygiene products, returns and refunds are governed by the following policy.

1. Eligibility for Return or Replacement

A product is eligible for return or replacement only if:

  • The product is damaged during transit,

  • The product is manufacturing defective, or

  • The product delivered is incorrect or not as ordered.

Customers must report the issue within 48 hours of delivery by contacting our support team along with clear photos or videos of the product and packaging.

​2. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once opened or used:

  • Disposable medical products

  • Surgical consumables

  • Adult diapers and hygiene products

  • Gloves, masks, syringes, catheters

  • Any product marked as “Non-Returnable” on the product page

Rental equipment is not eligible for return or refund once delivered and installed.

3. Conditions for Approval

  • Products must be unused, uninstalled, and in original packaging

  • All accessories, manuals, and invoice must be intact

  • Returns without prior approval will not be accepted

After receiving the returned product, our team will inspect the item before approving replacement or refund.

4. Replacement & Refund Process

  • Replacement will be provided wherever applicable

  • Refunds, if approved, will be processed to the original mode of payment

  • Refund processing time: 7–10 business days after approval

Shipping or installation charges are non-refundable unless the issue is caused by us.

5. Rental Products

  • Rental items are provided after inspection and installation

  • No return, refund, or exchange is permitted once the rental period has started

  • Any damage during rental use will be chargeable to the customer

6. Order Cancellation

  •  Orders once confirmed cannot be cancelled

  •  Cancellation requests may be considered only before dispatch, subject to approval

7. Important Notes

  • Product images shown on the website are for reference only

  • Slight variations in colour or design do not qualify for return

  • Improper usage contrary to manufacturer instructions voids return eligibility

8. Contact for Return Support

For return or replacement requests, contact us within 48 hours of delivery:

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Email: mahelamhealthcare@gmail.com
Phone: +91 95431 34999 / +91 95858 58978

9. Jurisdiction

All disputes related to returns and refunds shall be subject to Coimbatore jurisdiction only.

Returns accepted only for damaged, defective, or incorrect products reported within 48 hours of delivery.

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